We are committed to providing exceptional customer support and assisting you with any questions or concerns you may have regarding our services.
Contact Channels:
- Support Ticket System: For efficient and trackable support, we encourage you to submit your inquiries through our Support Ticket system. You can access this system through:
- BFx Mobile Application: Navigate to the Support section within the app menu.
- Website: Visit the BullishFx dashboard and locate the Support Area section. Look for a “Support Ticket,” “Create New Ticket,” or similar option to open a new ticket.
- Email: You can contact our support team directly via email. Please use the designated support email address provided within the BFx Mobile application or on the BullishFx website.
Before Contacting Support:
- Frequently Asked Questions (FAQ): Before submitting a request, we recommend checking our FAQ section on the website/dashboard or within the BFx Mobile application. This section may provide immediate answers to common questions.
- Review Documentation: Consult the BullishFx Terms of Service and comprehensive BullishFx documentation provided to you upon registration for detailed information regarding account management, trading rules, fees, and other important topics.
What Information to Provide:
To expedite the resolution of your inquiry, please provide the following information when contacting support:
- Full Name: Your registered full name as it appears on your BullishFx account.
- Email Address: The email address associated with your BullishFx account.
- Mobile Phone Number: The mobile phone number associated with your BullishFx account.
- Detailed Description of your Issue: Clearly explain the problem or question you are encountering, including any relevant error messages, timestamps, or screenshots.
Response Times:
While we strive to respond to all inquiries as quickly as possible, response times may vary depending on the volume of requests and the complexity of your issue. We appreciate your patience and understanding.
Important Considerations:
- Official Communication Channels: For security reasons, always use the official BullishFx support channels listed above. Be cautious of fraudulent websites or individuals claiming to represent BullishFx.
- Account Security: Never share your account password or other sensitive information with anyone, including BullishFx support staff. We will never ask for your password.
- Dispute Resolution: Refer to the BullishFx Terms of Service for information regarding dispute resolution processes. The laws and regulations of Hong Kong will apply to any disputes.
